Read “Application Case 13-1: Dunkin’ Donuts and Domino’s Pizza: Training for Quality and Hustle” and answer the following questions.
- What are the strengths and shortcomings of a decentralized approach to training managers and hourly employees? Discuss.
- Develop a plan for determining the training needs of the hourly paid staff of a Domino’s pizza franchise.
In your opinion, why was the turnover rate among management trainees in Dunkin’ Donuts’ centralized program so high?